Information We Collect
We collect information that you voluntarily provide to us when you use our website, submit a contact or estimate request form, call us, or email us. The types of information we may collect include:
Information You Provide Directly
- Your full name
- Phone number
- Email address
- Property address or service location
- Description of your roofing project or issue
- Any other information you choose to include in a message or form submission
Information Collected Automatically
When you visit our website, certain information may be collected automatically by our hosting provider or analytics tools, including:
- IP address and general geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search engine
- Device type (desktop, mobile, tablet)
This automatically collected data is used in aggregate form to understand how visitors use our website and is not used to personally identify individual users.
How We Use Your Information
Onyx Roofing Solutions uses the information we collect for the following purposes:
- To respond to your inquiry, estimate request, or service question
- To schedule appointments, inspections, or consultations
- To provide you with a free roofing estimate or follow-up information
- To communicate updates related to your project or service
- To improve our website content and user experience
- To comply with applicable legal obligations
We do not use your personal information for automated decision-making or profiling. We will not send you unsolicited marketing emails or add you to any mailing list without your consent.
How We Share Your Information
Onyx Roofing Solutions does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes.
We may share your information only in the following limited circumstances:
- Service providers: We may share information with trusted third-party tools that help us operate our website or manage communications (such as our web hosting provider, email platform, or contact form service). These providers are contractually obligated to keep your information confidential and use it only to provide services to us.
- Legal requirements: We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Onyx Roofing Solutions, our customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
Cookies & Tracking Technologies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors interact with our site.
Types of cookies we may use:
- Essential cookies: Necessary for the basic functionality of the website
- Analytics cookies: Help us understand page performance and visitor behavior (e.g., Google Analytics)
- Preference cookies: Remember settings or choices you have made on the site
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of our website. We do not use cookies to track you across third-party websites or serve you targeted advertising.
Third-Party Links
Our website may contain links to third-party websites such as Google Maps, Google Business Profile, or social media platforms. These websites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit through a link on our website.
We are a Independent roofing contractor, not an employee or agent of Atlas Roofing Corporation.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Inquiry and estimate request information is typically retained for the duration of our business relationship with you and for a reasonable period thereafter for record-keeping purposes.
If you would like us to delete your personal information from our records, please contact us using the information provided at the bottom of this page and we will honor your request to the extent permitted by law.
Data Security
We take the security of your personal information seriously. Onyx Roofing Solutions implements reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL encryption on our website (HTTPS)
- Restricted access to personal information within our organization
- Use of reputable, security-conscious third-party platforms for form submissions and communications
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have concerns about submitting sensitive information online, you are welcome to contact us by phone at 208.960.5758.
Children’s Privacy
Our website and services are directed to adults seeking residential or commercial roofing services. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: The right to request a copy of the personal information we hold about you
- Correction: The right to request that we correct inaccurate or incomplete information
- Deletion: The right to request that we delete your personal information from our records
- Opt-out: The right to opt out of any marketing communications from us at any time
To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.
Changes to This Privacy Policy
Onyx Roofing Solutions reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Your continued use of our website following any changes to this Privacy Policy constitutes your acceptance of those changes.